office of the provost + academic affairsbuilding a supportive department culture

Building a Supportive Department Culture

Effective Communication for Conflict Resolution

Presentation by Matthew Cole, Ph.D.  Psychology Program Director, Lawrence Tech

Conflict resolution is a process of working through opposing views in order to reach a common goal or mutual purpose.

To be an effective communicator, we must listen.

  • 55% of communication is nonverbal.
  • 38% is in the tone of the voice.
  • 7% of effective communication is the words.
Keys to effective conflict resolution:
  •      Consider changing how you react to the person
  •      Stay flexible
  •      Check out the facts first
  •      Act with respect for yourself and others
  •      Own your feelings – making "I" statements
  •      Focus on solving the problem, not placing blame
  •      There’s no time like the present
  •      Change how you react to the person
Provost Office Home

Provost's Office

Accreditation and Assessment

Graduate Programs

Academic Policies

Faculty180

Research Support Services

Institutional Research

Department Chair Resources

New Faculty Orientation

Academic Advising